Once your order has been confirmed, it is unfortunately not possible to change it online. This is because your order is forwarded to the warehouse the second you confirm it.

If you need to make changes to your order, you must contact our customer service, who can then assist you. If you need to add something to your order, you can place a new order on the webshop.

The order cannot be cancelled once it has been dispatched from our warehouse. If you need to cancel your order before it has been dispatched, you can do so here: LINK

As soon as your order has been dispatched from our warehouse, we will send you an email with invoice details and a tracking number so you can follow your parcel.

Yes, you will receive a track and trace number so you can always follow your package.

If the delivery note states that an item should be included but is missing, please contact customer service by email: info@sisters-point.dk or call us at +45 86 75 33 00. Provide the order number and the item number/name of the missing item. We will then investigate the matter further.

We aim to dispatch the package within 1-2 business days, however, there may be delays during busy periods or holidays

We accept the following payment methods:Credit cards: Dankort, Visa/Dankort, VISA, MastercardDebit cards: VISA ElectronApplePay

The amount will only be debited from your account once the item has been shipped from our warehouse.

If your payment is not approved, no amount will be debited from your account and your order will not be completed. You will immediately receive a message on the screen indicating that the payment failed. Please try to complete the payment again; you may have entered incorrect information or your card may have expired.

A discount code is a code that provides access to discounts in the webshop. The discount code can be obtained, for example, through offers in newsletters. For how to use the code, see the next point.

The discount code is unique and must be entered when you proceed to payment in the webshop. As soon as the discount code is entered in the designated field, you will see the effect of the discount code in the total order.

If you did not enter your discount code at checkout, it cannot be changed. You must instead use it the next time you shop in our webshop.

If you wish to return your item, you can fill out our return form at the bottom of the page, where you can purchase a shipping label.

We do not exchange items - if you wish to order a different product or size, please return your item and then place a new order.

You have a 2-year right to make a complaint. If you believe that there is a defect in the item you have received, you must return the item to us in the same condition as you received it. Please contact customer service before returning your complaint.Our customer service will provide a paid return shipping label for your complaint. We do not refund self-paid postage. When you contact us, please have the following information ready: Your order number, the item's name or number, and information about the defect.

If, contrary to expectations, you receive an incorrect item, we sincerely apologise and ask you to return the item as soon as possible so that the amount can be refunded. Please note that we cannot exchange an incorrect item. Instead, you must place a new order via the webshop.

It can take up to 10 working days for us to receive and process your returns. If it takes longer than expected, please feel free to contact customer service. Please note that in the event of a lost parcel inquiry, we reserve the right to a 14-day grace period before issuing a refund.

If you believe you have not received the correct refund amount, please contact customer service and provide your order number and the correct amount. Note: Shipping costs are only refunded in cases of errors and defects.

We try to provide you with all the information we can about our products, so it's easy for you to choose the right items. For each individual product, you can see a description of the item. If you still have questions about a product, you can contact customer service and state the product's name, and we will do our best to answer your questions as quickly as possible.

You can subscribe to our newsletter in three ways:

1. Via the delivery page when you complete an order
2. At the bottom of each page, there is a field you can fill in to receive newsletters

Send your inquiry to info@sisters-point.dk
Call us at +45 86 75 33 00.
Customer service operating hours: Monday to Thursday from 9:00 AM to 4:00 PM and Friday from 9:00 AM to 2:00 PM.