Sales and delivery terms for private purchases at sisterspoint.com
Sisterspoint.com is owned and operated by:
Sisters Point A/S

CVR no. 25464133
Lokesvej 64
8230 Åbyhøj
Denmark
Tel: +45 86753300
Mail: info@sisters-point.dk

These sales and delivery terms apply to the purchase of goods by private consumers on sisterspoint.com for delivery in Denmark, excluding Greenland and the Faroe Islands, unless otherwise explicitly agreed.

We accept payment with:

• Visa (Visa/Dankort, Visa Debit, Visa Electron)
• Dankort
• Mastercard
• MobilePay
• ViaBill
• Apple Pay

The amount is not debited until the item is shipped. For custom-made items, payment is debited when the order processing begins.

If you have ordered multiple items, and one of them is back-ordered, payment for this item will not be debited until it is shipped.

All prices are stated in Danish kroner (DKK). Shipping costs are added to the displayed price. You choose the delivery method at the end of the purchase process. Depending on the chosen payment method, a payment fee may be charged.

Your order is usually delivered within 3-5 business days after your purchase.

Any customs or import duties are charged when the package arrives in the destination country. These costs must be paid by the recipient. Unfortunately, we have no control over these fees and therefore cannot state what they will amount to, as customs rules and import duties vary from country to country.

If a customer refuses to accept a package due to customs or import duties, the customer is solely responsible for all costs associated with the shipment, including shipping, return shipping, customs, duties, and any handling fees.

The right of withdrawal applies only to private consumers shopping via www.sisterspoint.com, and does not apply to purchases made in our physical stores. Business customers do not have a right of withdrawal.

You have the right to withdraw from your purchase without giving any reason within 14 days from the day on which you – or a person designated by you (but not the carrier) – takes physical possession of the goods.

If your order consists of several items delivered separately, the withdrawal period does not begin until the day on which you – or a person designated by you (but not the carrier) – receives the last item.

If the withdrawal period expires on a public holiday, a Saturday, Constitution Day, Christmas Eve, or New Year's Day, the deadline is extended to the next working day.

You exercise your right of withdrawal by notifying us that you wish to cancel your purchase. For example, you can send an email with your withdrawal notification to:

Sisters Point
Lokesvej 64
8230 Åbyhøj
Telefon: +45 86 75 33 00
E-mail: info@sisters-point.dk

You cannot cancel the purchase merely by refusing to accept the item or by failing to pick it up, unless you also notify us that you wish to exercise your right of withdrawal.

You can use the statutory standard withdrawal form (see link to the form), which can be found at the bottom of the terms and conditions, but it is not a requirement. If you choose to use the standard form, we will send an email confirmation of receipt of your withdrawal. The form is also sent together with your order confirmation.

The withdrawal deadline is met if you send your notification of withdrawal before the deadline expires.

If you regret your purchase of an item, you must send or return the item to us without undue delay and no later than 14 days after you have notified us that you wish to cancel the purchase. The deadline is met if you send the item back before the 14 days have expired.

Items must not be sent cash on delivery or without distribution to the recipient's address.

You are responsible for the costs of returning the item.

Refund upon cancellation

If you cancel your purchase, we will refund all payments we have received from you, including delivery costs.

However, if you have chosen a delivery method that is more expensive than the cheapest standard delivery we offer, the additional cost for this delivery method will not be refunded.

The refund will be made without undue delay and no later than 14 days from the day we received your notification that you wish to cancel the purchase. However, we may withhold the refund until we have received the returned item, or until you have provided documentation that the item has been returned - whichever occurs first.

The refund will be made using the same payment method that was used for the original payment, unless you have expressly agreed to a different solution. No fees will be charged in connection with the refund.

If you only wish to cancel part of your purchase, delivery costs will not be refunded.

Inspection of the item and packaging

You are only liable for any depreciation in the value of the item if it is due to handling other than what is necessary to determine the item's nature, characteristics, and function.

You may, in principle, examine the item in the same way you would in a physical store, but you may not use the item. Labels, hangtags, and similar items must therefore not be removed. If the item has been used in a way that would not be possible in a store, and we therefore cannot sell it again – or can only sell it at a lower price – we may deduct the depreciation from the amount reimbursed.

If the item no longer has any commercial value, the purchase price will not be refunded.

You must also ensure that the item is properly packaged when returned. You are responsible for the item until we have received it. We therefore recommend that you save your receipt for delivery and any track & trace number as proof of shipment.

If your item has a defect or fault, such as a material or manufacturing defect, the rules of the Danish Sale of Goods Act apply.

You have a 24-month right to complain from the day you receive the item. If you wish to complain about an item, you can contact us at:

Phone: +45 86 75 33 00
E-mail: info@sisters-point.dk

To help us process your complaint as quickly as possible, please send a picture of the defect along with a short description of the problem.

Complaints procedure

If we are unable to resolve your complaint, you can submit a complaint to:

Nævnenes Hus – Forbrugerklagenævnet (The Danish Complaints Boards Authority)
Carl Jacobsens Vej 35
2500 Valby
Website: www.forbrug.dk

You can submit your complaint by filling out the complaint form at:
https://indberet.kfst.dk/

You can also use the European Commission's online dispute resolution (ODR) platform to submit a complaint:
https://ec.europa.eu/consumers/odr/