Wanna get 10% off your order?Fast cheap shipping - see your price hereNo regrets the return process is easy!Wanna get 10% off your order?Fast cheap shipping - see your price hereNo regrets the return process is easy!Wanna get 10% off your order?Fast cheap shipping - see your price hereNo regrets the return process is easy!Wanna get 10% off your order?Fast cheap shipping - see your price hereNo regrets the return process is easy!

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Shipping

Shipment and delivery
When you shop at SisterS point we always send your package with track and trace - so you can always track your package. All our orders will be delivered within 3-5 working days if your order before 3pm monday-friday. Your package are shipped with UPS/GLS

How to shop at SisterS point
1: Add your product(s) to the basket
2: Enter your personal information
3: Choose shipping
4: Accept terms & conditions
5: Make sure all informations are correct

At www.sisterspoint.com you can only order via our website. If you have any questions regarding any styles, which isn't displayed online you can always contact our customer service: Tel.: +45 86753300 or email: sisp@sisterspoint.dk

All our prices are incl. Vat and other taxes. Prices are daily prices. When you trade with Sisters Point, agreements are concluded in Danish. If you wish to receive a copy of your order confirmation, please send an email to sisp@sisters-point.dk

Return
If you wish to return your order you must fill out the enclosed return form and return the package to us. We do not refund your shipping costs.

Please send your package to:

Sisters Point A/S
Lokesvej 6
8230 Aabyhøj

Refunds
When we receive your package we check the product(s) and we will refund the amount, you have paid for the product(s),

We will provide your refunds with the same payment method used by you for the original transaction.

Please note:
The returned item(s) must not show signs of wear, staining or damage. Nor must returned items be tainted with extraneous smell of e.g. perfume or smoke. If so you may lose your purchase amount, in whole or in part.
Read more in our terms of sale and delivery here

Claims - if something is wrong with the product

You always have two years of warranty. The amount of the item and the shipping costs will be refunded as soon as possible after we have received your returned item, provided that the complaint is justified and timely.
Remember to complete and enclose the return form that came with your invoice and fill out the section on complaint for faster expedition. (Can be downloaded here)

If you wish to complain please contact our costumer support at tel.: +45 86753300 or email sisp@sisters-point.dk

Shipping costs in connection with complaint
When refunding shipping costs in connection with a complaint, you must submit a copy of your receipt for dispatch to sisp@sisters-point.dk - remember to enter your order number in the mail.

Complaints
If we cannot agree on the processing of a claim, you may submit a complaint to the Consumer Complaints Board, Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, www.forbrug.dk. The complaint can be submitted by completing a complaint form via www.minsag.forbrug.dk.

You can also use the European Commission's complaint portal: ODR

Shipping

Country Home delivery Pick-up currency Free delivery over Delivery time
Denmark 49,00 29,00 dkk 500,00 1 day
Sweden 80,00 N/A sek 890,00 1 - 3 days
Finland 13,00 N/A Eur 100,00 2 - 3 days
UK 13,00 N/A Eur 100,00 2 - 4 days
Austria 13,00 N/A Eur 100,00 1 - 3 days
Netherland 10,00 N/A Eur 100,00 2 days
Belgium 10,00 N/A Eur 100,00 2 days
Germany 10,00 N/A Eur 100,00 2 days
France 39,00 N/A Eur 150,00 2 - 4 days
Irland 39,00 N/A Eur 150,00 2 - 4 days
Czech republic 39,00 N/A Eur 150,00 1 - 3 days
Polen 39,00 N/A Eur 150,00 1 - 3 days
Spain 49,00 N/A Eur 150,00 2 - 4 days
Italy 49,00 N/A Eur 150,00 2 - 4 days
Iceland 65,00 N/A Eur none 1 - 3 days
Faroe Islands 480,00 N/A dkk none 10 - 14 days
Greenland 480,00 N/A dkk none 12 - 16 days