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Terms &
Conditions

TERMS OF SALE AND DELIVERY

The terms of sale and delivery apply for products purchased on www.sisterspoint.com">www.sisterspoint.com. www.sisterspoint.com is owned by SisterS point, CVR no. 25464133, Lokesvej 6, 8230 Åbyhøj. tel.: +45 25464133 e-mail: sisp@sisters-point.dk. All agreements are concluded in Danish.

Payment and delivery
We accept payment with:
  • Visa (Visa Dankort, Visa Debit, Visa Electron)
  • Dankort
  • Mastercard

We do not deduct the amount until the product is shipped. In the case of a custom-made item, the payment will be deducted when fulfilment of the order commences.
If you have ordered multiple products and one of the products is on back order, we do not deduct payment for the product on back order until it is shipped.
Prices are listed in Danish kroner. The price of shipping is added to the listed price. You choose the form of shipping at the end of the payment process. A payment fee may be charged, depending on the chosen form of payment.
The product will be delivered 3-5 days after your purchase.

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country. The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.

Right of cancellation
The right of cancellation only applies for private consumers who purchase via www.sisterspoint.com and not for purchases in our physical shops. Commercial customers do not have a right of cancellation.
You have the right, without providing a reason, to cancel an agreement up to 14 days after the day on which you or another person who you have chosen (but not the shipping company) receives the product in your/their physical possession.
If an order comprises multiple products and we cannot deliver the products at the same time, the right of cancellation applies from the time that you or another person who you have chosen (but not the shipping company) receives the last product in your/their physical possession.
If the right of cancellation expires on a holiday, Saturday, Denmark's Constitution Day, Christmas or New Year's Day, the deadline will be extended until the following business day.

How to exercise the right of cancellation
You exercise the right of cancellation by notifying us that you wish to cancel the order. For example, you can send a letter, an e-mail message or a fax with notification of your cancellation to SisterS point, Lokesvej 6, 8230 Åbyhøj, tel.: +45 25464133, e-mail: sisp@sisters-point.dk. You cannot cancel by refusing the receipt of the product or by refraining from collecting it without also providing notice of your cancellation.
You can use the law's standard cancellation form (use this link to the form https://www.retsinformation.dk/Forms/R0710.aspx?id=160666#Bil3), which is found at the end of the conditions, but it is not mandatory. If you use the cancellation form, we will provide confirmation of receipt of the cancellation by e-mail. The cancellation form will be sent to you with our confirmation of the purchase.
The right of cancellation is upheld if you send your notice of cancellation before the expiry of the cancellation deadline.

Return of the product and return costs
If you cancel the purchase of a product, you must send or return the product to us without undue delay and no later than 14 days after you have notified us that you wish to cancel your purchase. The deadline is met if you return the products before the expiry of the 14 days.
Products may not be sent as billed on delivery or without delivery to the recipient's address.
You must pay for the return of the products.

Refunds
When you cancel a purchase, we refund all payment received from you, including any delivery costs.
If you have chosen a type of delivery that is more expensive than the cheapest form of delivery that we offer, you will not receive a refund for this extra cost.
The amount will be refunded without undue delay and in any event no later than 14 days from the date on which we receive notification of your cancellation. However, we can withhold the refund until we have received the returned products or until you have provided documentation of having returned the products.
We will provide such refunds with the same payment method used by you for the original transaction, unless you have expressly agreed otherwise. In any event, you will not be charged any fees in connection with the refund.

Partial cancellation
If you wish to cancel a portion of your purchase, shipping costs will not be refunded.

Inspection of product and packaging
You are only liable for any reduced value of the product caused by handling of the product in excess of that necessary to determine the product's nature, characteristics and functionality.
Normally, you may inspect the product in the same way that one is permitted and able to do in a shop, but you must not use it. Therefore, you must not remove any tags or the like. If you have used it in a way that one is not permitted or able to do in a shop, and we cannot sell the product again, or cannot sell it at full price again, you must expect that we will deduct the reduction in value from the amount refunded to you.
If the product no longer has a commercial value, we will not refund the purchase amount.
You must also ensure that the product is properly wrapped when you return it. You are liable for the package/products until we receive it. Therefore, save your shipping receipt and, if applicable, the track and trace number.

Claims – If something is wrong with the product
If there is a defect in a product, e.g. an equipment or manufacturing defect, the provisions of the Danish Sale of Goods Act apply.
You may submit a claim regarding defects in the product within 24 months from the time of delivery or by contacting us on tel.: +45 25464133 or e-mail: sisp@sisters-point.dk.
We ask you to provide as much detail as possible about the problem. Please use our claim form, which can be downloaded here (insert link). The use of this form is not mandatory, but it will make it easier for us to find the defect and thereby minimise the claim processing time.
If the claim is warranted, we will refund your reasonable shipping costs.
Remember that the product must always be shipped in protective packaging and that you must obtain a shipping receipt. Save your postal receipt, including information about shipping costs and, if applicable, the track and trace number.

Gift cards
Gift cards are valid for three years from the date of purchase and can be used at www.sisterspoint.com. A physical gift card cannot be exchanged for cash.
There is a 14-day right of cancellation from the date of purchase.
Gift cards are available up to a maximum value of DKK 2,999.

Special conditions for electronic gift cards
You may exchange an electronic gift card for its cash value for up to one year after the gift card has expired.
If you wish to obtain a refund of the value of the gift card before the expiration date, a fee will be charged.

See further information about electronic gift cards:
http://www.forbrugerombudsmanden.dk/Vejledning/Vejledning-til-betalingstjenesteloven/Elektroniske-gavekort

Complaints
If we cannot agree on the processing of a claim, you may submit a complaint to the Consumer Complaints Board, Danish Competition and Consumer Authority, Carl Jacobsens Vej 35, 2500 Valby, www.forbrug.dk. The complaint can be submitted by completing a complaint form via www.minsag.forbrug.dk.

You can also use the European Commission's complaint portal: ODR